Customer Service & Sales Support (NO VA Experience Needed)
--Strategic Assistant Staffing--
We are looking for a highly experienced, disciplined, and process-driven Customer Service & Sales Support to join our team. The ideal candidate will bring proven call center experience, exceptional communication skills, and a strong ability to handle high-volume outreach and client interactions. This role involves managing inbound and outbound calls, driving sales conversions, maintaining CRM logs, and supporting multi-channel outreach efforts—all with full training provided for studio-specific tools.
Responsibilities
- Make and answer inbound and outbound calls, focusing on lead follow-up, appointment confirmation, objection handling, and client engagement. Achieve monthly sales objectives
- Conduct follow-up sequences, appointment confirmations, and nurture leads to drive conversions.
- Log all interactions accurately within the CRM system
- Support outreach efforts through SMS platforms, emails, and scripts.
- Maintain professionalism and consistency in tone based on scripted and conversational dialogues.
- Handle client and lead inquiries promptly and route questions to appropriate staff when necessary.
- Adapt quickly to studio-specific tools and workflows, supporting the studio’s outreach and conversion KPIs.
Must Have
- Minimum of 3 years of call center experience supporting customer service and sales roles with US clients.
- Excellent spoken and written English with a clear, professional phone presence.
- Demonstrated ability to handle objection handling, appointment setting, CRM logging, and follow-up sequences.
- A working PC or laptop, a stable internet connection, and a dedicated work-from-home setup to ensure focus and productivity.
Important
- Can provide employment requirements such as NBI clearance, Certificate of Employment (COE)
- Government IDs or numbers for SSS, PhilHealth, Pag-IBIG, and TIN
- Strong analytical skills
What's great in the job?
- Enjoy the flexibility of a work-from-home setup.
- Be an employee, not a freelancer, with stable employment benefits.
- Receive comprehensive government-mandated benefits, including 13th-month pay, holiday pay, and more.
- HMO coverage starting from your first year for your health and well-being.
- Join our Ambassador's VA Club to access exclusive perks and incentives, such as free team travel opportunities.
- Be part of a faith-based organization that values and supports our employees with dedication and care.
- An opportunity to match with your dream client and grow your career.
T.E.A.M - SAS Culture
If this is you, you belong to us.
Trustworthiness & Integrity
We uphold the highest ethical standards in all our actions and decisions. We are honest, transparent, and trustworthy in all our interactions since we know that trust is the foundation of a long-lasting relationship.
Effective & Open Communication
We prioritize clear, concise, and open communication to foster mutual understanding and strong relationships, creating a collaborative and productive environment.
A Passion for Customer Experience
We are dedicated to delivering exceptional service and creating positive experiences for our clients. This commitment drives us to pursue excellence in every interaction, ensuring we are responsible, and driven in meeting their needs.
Mindset for Growth
We embrace challenges as opportunities for growth. We believe in the power of learning, adaptability, and resilience. A growth mindset enables us to face change with enthusiasm and a positive outlook.
Perks
Attractive salary package with complete employment benefits
Trainings
Niche specific training available.
Engagement Activity
Face-to-face events
